Quality Commitment
At The Bug Man, we don't just want to solve your pest problem once — we want to earn the kind of trust that makes you call us again, and recommend us to your neighbors. That means showing up on time, treating your home or business like it's our own, and standing behind the work we do.
If pests come back between scheduled treatments, so do we, and at no extra cost to you.
WHAT THAT LOOKS LIKE IN PRACTICE
Licensed and trained. We're a licensed pest control provider in the quad-state area (WV, MD, PA, & VA), and every technician who steps onto your property is trained to identify and treat your pest problem correctly the first time.
Honest recommendations only. We only tell you what your property actually needs. Unlike some of our competitors, we don't try pushing the biggest package we can sell.
Price match guarantee. We stand behind our pricing. We offer a price-match guarantee, meaning that we match or beat competitor quotes. Not sure exactly what a competitor is offering? We'll help you break down your current estimates to understand where their service recommendations may fall short and to help you identify areas where we can help you save!
Family-owned, locally accountable. We're not a national call center. We live in the community we serve, which means our reputation is on the line with every job, and we treat it that way! When you call us 24/7/365, your call will be answered by a live person. If your call goes to voicemail, it's because we're on another call -- just leave a message and we'll call you back as soon as we're able to!
Guaranteed Results. When we come up with a treatment plan, we'll walk you through everything you should expect (including how long it will take for full eradication). If a treatment doesn't fully resolve the issue, or if something new pops up in between your scheduled services, we come back at no charge to you. Pest problems aren't always solved in a single visit, and you can rest assured knowing that we don't disappear after the first one.